Consumer Disputes

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Consumer rights are the rights given to a ”Consumer” to protect his/her from being cheated by salesman/manufacturer and for the protection from misleading advertisements. Consumer protection laws are designed to ensure fair trade practices and the free flow of truthful information in the marketplace.

Consumer law involves all of the regulations and statutes that seek to create a more equitable balance for buyers in the marketplace and prevent sellers from using dishonest tactics. 

Consumer is defined as someone who acquires goods or services for direct use or ownership rather than for resale or use in production and manufacturing. Consumer interests can also be protected by promoting competition in the markets which directly and indirectly serve consumers, consistent with economic efficiency, but this topic is treated in Competition law.

The Consumer Protection Bill, 2019 was introduced in Lok Sabha by the Minister of Consumer Affairs, Food and Public Distribution, Mr. Ram Vilas Paswan on July 8, 2019. The Bill replaces the Consumer Protection Act, 1986.

Six Consumer rights have been defined in the Bill, including the right to:

be protected against marketing of goods and services which are hazardous to life and property;
be informed of the quality, quantity, potency, purity, standard and price of goods or services;
be assured of access to a variety of goods or services at competitive prices;
seek redressal against unfair or restrictive trade practices;
issuing safety notices to consumers against unsafe goods and services;
Protection from overcharging or deceptive charging.

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